TERMS & CONDITIONS

Last Updated: August 21, 2026

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Welcome to Cipollina Gourmet Italian Market. These Terms & Conditions govern your use of our website and your purchase of products, prepared foods, catering, and other services offered by Cipollina Gourmet Italian Market.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

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1. About Cipollina Gourmet Italian Market

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Cipollina Gourmet Italian Market is an Italian specialty market located at:

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116-09 Queens Boulevard
Forest Hills, NY 11375
United States

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We offer Italian specialty groceries, prepared foods, panini, pastries, catering, and other food and market products. Products and services available online may differ from those available in our physical market.

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2. Website Use

Our website is provided for personal, non-commercial use, including browsing our products and services, placing orders, requesting catering, and contacting our business.

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You agree not to misuse the website, interfere with its operation, attempt unauthorized access to any part of the website, or use its content for unlawful purposes.

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We reserve the right to modify, suspend, or discontinue any part of the website or its features when necessary.

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3. Online Orders

Orders placed through our website are subject to availability and acceptance by Cipollina Gourmet Italian Market.

Submitting an order does not guarantee that every requested product will be available. We may contact you if an item is unavailable, if additional information is required, or if there is an issue fulfilling your order.

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We reserve the right to refuse or cancel an order when reasonably necessary, including in cases of product unavailability, incorrect pricing, suspected fraud, payment issues, or errors in the order information.

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If we cancel an order after payment has been processed, the applicable amount will be refunded to the original payment method.

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4. Product & Menu Availability

Our products are sourced and prepared based on availability. Certain imported products, specialty foods, seasonal items, ingredients, menu selections, and catering offerings may occasionally be unavailable.

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We may change or discontinue products, ingredients, menu items, sizes, quantities, or offerings without prior notice.

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5. Substitutions

Because Cipollina carries specialty, imported, fresh, and seasonal products, an item or ingredient may occasionally become unavailable after an order is placed.

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When appropriate, we may contact you to discuss a comparable substitution. We will not intentionally substitute an item that materially changes the nature of your order without reasonable consideration of your original selection.

Customers with allergies or dietary restrictions should not assume substitutions are allergen-free and should contact us before ordering if they have specific dietary concerns.

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6. Prices & Product Information

We make reasonable efforts to ensure that prices, descriptions, photographs, and other information displayed on our website are accurate.

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However, errors may occasionally occur. If an incorrect price or material error is discovered after an order has been submitted, we may contact you before fulfilling the affected item or cancel and refund that portion of the order.

Prices and availability may change without notice.

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Applicable taxes, delivery charges, shipping charges, service fees, and other charges will be displayed at checkout.

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7. Product Images

Product photographs and website images are provided for illustrative purposes.

Because many of our foods are freshly prepared, hand-assembled, imported, seasonal, or supplied in packaging that may change, the appearance, packaging, presentation, size, or other characteristics of the product you receive may vary from images displayed online.

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Normal variations do not necessarily indicate that a product is incorrect or defective.

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8. Food Allergies & Dietary Information

Cipollina Gourmet Italian Market handles and prepares foods that may contain common allergens, including milk, eggs, wheat, gluten, soy, peanuts, tree nuts, sesame, fish, and shellfish.

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Our products may be prepared, stored, displayed, or packaged in areas where allergens are also present. Cross-contact may therefore occur.

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Ingredient and dietary information is provided in good faith based on the information reasonably available to us, including information supplied by manufacturers and vendors.

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If you have a food allergy, intolerance, or other dietary concern, please contact Cipollina before placing your order so we can provide available information about the product.

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We cannot guarantee that any prepared food or product is completely free from allergens.

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9. Pickup, Delivery & Shipping

Orders may be available for pickup, local delivery, or shipping depending on the product, order type, destination, and services currently offered by Cipollina.

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Customers are responsible for providing accurate contact, pickup, delivery, and shipping information.

Specific procedures, eligibility, fees, timing, and other conditions are described in our Pickup, Delivery & Shipping Policy.

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10. Catering Orders

Catering orders may be subject to additional requirements, including minimum quantities, advance notice, availability, payment requirements, modification deadlines, and cancellation terms.

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Details provided when placing or confirming a catering order form part of the agreement between the customer and Cipollina Gourmet Italian Market.

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Catering cancellations and refunds are also subject to our Refund & Cancellation Policy.

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11. Payments

Payment must be made using one of the payment methods offered through our website or otherwise approved by Cipollina Gourmet Italian Market.

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By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges associated with your order.

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Online payments may be processed by third-party payment providers. Cipollina does not directly control the security, availability, or processing systems operated by those providers.

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12. Order Accuracy

Customers are responsible for reviewing their order before submitting it, including products, quantities, selections, pickup or delivery information, and contact details.

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If you discover an error after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist, but changes cannot be guaranteed once an order has entered preparation or fulfillment.

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13. Refunds & Cancellations

Because many of our products are perishable or prepared specifically for an order, returns, refunds, cancellations, and order modifications may be subject to restrictions.

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Please review our Refund & Cancellation Policy for complete information regarding eligible refunds, order problems, cancellations, and catering orders.

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Nothing in these Terms is intended to limit any rights you may have under applicable law.

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14. Intellectual Property

Unless otherwise stated, the Cipollina Gourmet Italian Market name, branding, website design, photographs, graphics, written content, menu descriptions, and other original website materials are owned by or licensed to Cipollina Gourmet Italian Market.

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These materials may not be copied, reproduced, distributed, republished, or used for commercial purposes without permission, except as permitted by applicable law.

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15. Third-Party Services

Our website may use or link to third-party services, including payment processors, ordering platforms, maps, social media services, delivery services, or other external websites.

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Those services operate under their own terms and privacy practices. Cipollina Gourmet Italian Market is not responsible for the content, availability, or practices of independently operated third-party websites or services.

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16. Website Availability

We make reasonable efforts to keep our website and online ordering services available and accurate. However, we cannot guarantee uninterrupted or error-free access.

Temporary interruptions may occur because of maintenance, technical problems, internet outages, third-party services, or circumstances outside our reasonable control.

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17. Limitation of Liability

To the fullest extent permitted by applicable law, Cipollina Gourmet Italian Market will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

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18. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, services, or legal requirements.

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When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after an updated version is posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

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19. Governing Law

These Terms & Conditions are governed by the laws of the State of New York, without regard to conflict-of-law principles.

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Any rights or remedies available to consumers under applicable federal, state, or local law remain unaffected.

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20. Contact Us

If you have questions about these Terms & Conditions or an order placed with Cipollina Gourmet Italian Market, please contact us through the contact information provided on our website or visit us at:

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Cipollina Gourmet Italian Market
116-09 Queens Boulevard
Forest Hills, NY 11375
United States