REFUND POLICY &
CANCELLATION POLICY
Last Updated: August 21, 2026
At Cipollina Gourmet Italian Market, we take pride in the quality and freshness of our products and prepared foods. Because many of our items are fresh, perishable, made to order, or prepared specifically for a customer, our refund and cancellation policies differ from those of businesses selling non-perishable goods.
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Regular Online Orders
Regular online orders may be canceled within 2 minutes of being placed.
After the 2-minute cancellation window, your order may already be in preparation or fulfillment and can no longer be canceled.
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If you realize that you made a mistake with your order, please contact Cipollina Gourmet Italian Market immediately. We will make reasonable efforts to accommodate changes when possible, but changes cannot be guaranteed once preparation has begun.
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Prepared Foods & Perishable Products
Due to food safety and quality considerations, prepared foods, fresh foods, pastries, panini, refrigerated products, and other perishable items generally cannot be returned after pickup or delivery.
This does not apply when an item is incorrect, damaged, spoiled, or otherwise not provided as ordered.
Incorrect or Missing Items
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If you receive an incorrect item or an item is missing from your order, please contact us as soon as possible.
Depending on the circumstances, we may offer a replacement, correct the order, provide store credit, or issue a refund for the affected item.
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Quality Issues
Your satisfaction is important to us. If you believe there is a quality issue with an item you received, please contact us as soon as possible after receiving your order.
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We may request information or photographs to help us understand and resolve the issue.
When appropriate, Cipollina Gourmet Italian Market may provide a replacement, store credit, or refund.
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Change of Mind
Because our food and perishable products generally cannot be resold after leaving our premises, we are unable to offer refunds simply because a customer changes their mind, no longer wants an item, or ordered an incorrect item.
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Please review your order carefully before completing your purchase.
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Catering Orders
Catering orders require additional preparation, ingredient purchasing, scheduling, and staff planning.
Catering cancellations must be made at least 72 hours before the scheduled pickup or delivery time to be eligible for a refund.
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Catering orders canceled less than 72 hours before the scheduled pickup or delivery are non-refundable.
Any non-refundable deposits, special-order products, custom items, or other charges disclosed and agreed to at the time of ordering will remain non-refundable.
Changes to Catering Orders
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Requests to modify a catering order should be made at least 72 hours before the scheduled pickup or delivery.
We will make reasonable efforts to accommodate requested changes, but modifications are subject to availability and cannot be guaranteed.
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Changes that increase the size or cost of an order may require additional payment.
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Late or Unclaimed Pickup Orders
Customers are responsible for picking up their orders at the scheduled or designated time.
If you are running late, please contact us as soon as possible.
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Due to food safety and quality considerations, we cannot guarantee the condition or availability of perishable or prepared foods if not picked up within a reasonable period.
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Orders that are prepared but never picked up are not eligible for a refund.
Delivery Issues
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Customers are responsible for providing a complete and accurate delivery address, telephone number, and any necessary delivery instructions.
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Refunds may not be available if a delivery cannot be completed due to an incorrect address, an inability to access the delivery location, an inability to contact the customer or recipient, or other circumstances beyond our reasonable control.
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If an issue is caused by Cipollina Gourmet Italian Market, please contact us so we can make it right.
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Refund Processing
When a refund is approved, it will generally be issued to the original payment method.
Processing times may vary depending on your bank, card issuer, or payment provider. Cipollina Gourmet Italian Market does not control the time a financial institution takes to post an approved refund to your account.
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Orders Canceled by Cipollina
Occasionally, we may be unable to fulfill an order due to product or ingredient availability, technical issues, or other circumstances.
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If Cipollina Gourmet Italian Market cancels an order that has already been paid for, we will issue a refund for the canceled item or order.
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Our Commitment
We want every customer to have a positive experience with Cipollina Gourmet Italian Market. If there is a genuine problem with your order, please contact us promptly and give us an opportunity to make it right.
Nothing in this policy limits any rights or remedies available to consumers under applicable law.
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Contact Us
For questions, cancellations, or concerns regarding an order, please contact:
Cipollina Gourmet Italian Market
116-09 Queens Boulevard
Forest Hills, NY 11375
United States