PICKUP DELIVERY &
SHIPPING POLICY
Last Updated: August 21, 2026
Cipollina Gourmet Italian Market offers convenient pickup, local delivery, and nationwide shipping options depending on the type of product ordered.
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Because fresh-prepared foods and Italian Market products have different delivery requirements, the availability of pickup, local delivery, and shipping may vary by item.
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Pickup
Eligible orders may be placed online for pickup at:
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Cipollina Gourmet Italian Market
116-09 Queens Boulevard
Forest Hills, NY 11375
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Please select an available pickup time when placing your order.
Customers are responsible for reviewing their selected pickup date and time before completing an order.
If you expect to be late for your scheduled pickup, please contact us as soon as possible.
Because many of our products are fresh or perishable, we cannot guarantee the quality of prepared foods collected significantly after the scheduled pickup time.
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Local Delivery
Local delivery is available for eligible prepared foods and menu items within our designated delivery area.
There is currently no minimum order amount required for local delivery.
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Local delivery is currently available to the following ZIP codes:
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11375
11379
11385
11414
11417
11418
11419
11420
11435
11436
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Delivery availability may depend on the customer's address, selected items, operating hours, order volume, and available delivery times.
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Delivery Fees
Any applicable delivery fee will be displayed during the ordering or checkout process before payment is completed.
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Delivery fees may vary depending on location or other order circumstances.
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Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address, apartment or unit number when applicable, telephone number, and any necessary delivery instructions.
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Please review this information carefully before submitting your order.
If we are unable to complete a delivery due to an incorrect or incomplete address, an inaccessible building, missing apartment information, an inability to contact the customer or recipient, or another circumstance beyond our reasonable control, the order may not qualify for a refund.
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Receiving Your Delivery
Someone should be available to receive orders containing prepared or perishable food at the delivery location.
Once an order has been successfully delivered to the address provided by the customer, Cipollina Gourmet Italian Market cannot be responsible for deterioration, loss, theft, or damage resulting from the order being left unattended or not being properly refrigerated or stored.
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Delivery Times
We make reasonable efforts to prepare and deliver orders within the selected or estimated delivery window.
Delivery times are estimates and may be affected by traffic, weather, order volume, road conditions, or other circumstances outside our reasonable control. If a significant issue affects your order, we will make reasonable efforts to contact you.
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Nationwide Shipping
Eligible products from our Italian Market may be shipped to addresses throughout the United States.
Not every product sold by Cipollina Gourmet Italian Market is eligible for nationwide shipping.
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Prepared foods, fresh foods, refrigerated products, frozen products, fragile products, or other perishable items may be excluded from nationwide shipping unless specifically identified as eligible.
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Shipping eligibility will be indicated through the website or during checkout.
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Shipping Charges
Applicable shipping charges will be calculated or displayed during checkout before you complete your purchase.
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Shipping costs may vary based on the destination, order size, weight, selected shipping method, and products ordered.
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Shipping Destinations
Nationwide shipping is available to eligible addresses within the United States where our carriers and shipping services can deliver.
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Customers are responsible for providing a complete and accurate shipping address.
We are not responsible for delays, failed deliveries, or additional expenses resulting from an incorrect or incomplete address supplied by the customer.
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Shipping & Processing Times
Processing and shipping times may vary depending on product availability, order volume, destination, carrier schedules, weekends, holidays, and other circumstances.
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Estimated delivery dates are provided as estimates and are not guaranteed unless specifically stated otherwise.
Once an order has been transferred to a shipping carrier, circumstances outside our control may affect delivery times.
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Perishable & Temperature-Sensitive Products
Products requiring refrigeration, temperature control, or special handling will be offered for shipment only when Cipollina Gourmet Italian Market determines that an appropriate shipping method is available.
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Customers should promptly open delivered packages and properly refrigerate or store products according to their requirements.
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Damaged, Missing or Incorrect Shipments
If your shipped order arrives damaged, contains an incorrect item, or is missing an item, please contact Cipollina Gourmet Italian Market as soon as possible.
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We may request photographs of the product, packaging, shipping label, or damage so that we can evaluate the issue and, when applicable, assist with a replacement, refund, or other appropriate resolution.
Product Availability
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Imported and specialty Italian products may occasionally become unavailable or experience delays.
If an item becomes unavailable after an order has been placed, we may contact you regarding available options, a substitution when appropriate, or a refund for the unavailable item.
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Changes to Delivery & Shipping Areas
Cipollina Gourmet Italian Market may add, remove, or modify local delivery areas, shipping destinations, delivery methods, or shipping options as our services evolve.
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The delivery and shipping options shown at checkout will determine which options are currently available for a particular order and destination.
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Refunds & Cancellations
Cancellations, refunds, unclaimed pickup orders, unsuccessful deliveries, damaged products, and other order issues are subject to our Refund & Cancellation Policy.
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Contact Us
If you have questions about pickup, local delivery, or nationwide shipping, please contact:
Cipollina Gourmet Italian Market
116-09 Queens Boulevard
Forest Hills, NY 11375
United States